Q. Do you have a Mac version of OptionEasy?
A. Not at this moment. Please email us on mac@optioneasy.com and we'll contact you as soon as we can prioritize this.
Q. What version of Windows do I need?
A. Any version of Windows will work provided you can use IE 5.5 or above as your browser (see next question)
Q. What browser do I need?
A. You'll need Microsoft Internet Explorer (IE) 5.5 or better. You can download the latest version of Internet Explorer here
Q. What is Adobe SVG 3.0 and how do I get it?
A. Adobe SVG is a graphics plug-in, similar to Flash, which enables us to make best use of our unique charting capabilities. Most installations of IE 6.0 (particularly when bundled with Windows XP) automatically incorporates SVG within it. All you need to do is accept the Adobe License Agreement and you're ready to view our Risk Profile Charts in color! Click here to download Adobe SVG 3.0 and select OPEN. DO NOT SAVE since this will just take up space on your hard drive and will not run the program itself.
Q. I can't log in
A. If you're an existing member, then please take care to enter your user name correctly. If you've never registered then please register. If you've lost your password, click on "Lost Password", enter your User Name and we'll send you your password.
Q. I want to change my log-in details
A. Once you've logged in, just click on "Update Profile" to amend your details.
Q. Can I log in on more than one machine?
A. You may only log into one session at a time. If someone logs in with your username and password while the account is already open, the original log-in will be bumped off. So make sure you keep your username and password safe!
Q. I've lost my password
A. Click on the Lost Password link on the left hand menu panel and we'll send it to your registered email address. You'll need to remember what your log-in / email address is though!
Q. Can I take a trial to more than one TradeFinder?
A. You may take a free trial to one TradeFinder before electing to subscribe to the service.
Q. I've lost my password
A. Click on the Lost Password link on the left hand menu panel and we'll send it to your registered email address. You'll need to remember what your log-in / email address is though!
Q. Can I make the User Guide bigger?
A. The User Guide is built to cater for the lowest resolution monitors, which unfortunately means that higher resolution monitors suffer. We will create a standard HTML User Guide in due course.
Q. Is there any more help available than the User Guide?
A. Aside from this FAQ section, we have comprehensive Help Guides within each section of the Analyzers. The other sections of the site are intuitive and self explanatory.
Q. Does the University cover every topic for options?
A. The University covers many of the vital areas of your options education. To say that it covers everything would be an overstatement, but it certainly covers the essential foundation blocks, including the main risk profiles, the valuation of options, options in the real market place and the Greeks.
Q. Are there any strategies within the University?
A. The strategies are contained within the Strategy Guides. You access them via the Strategy Matrix and link to the Strategy Guide for strategy you're selecting.
Q. I'm sure I answered a Spot Test question correctly! Can I send in the details?
A. By all means! Send it in to spottest@optioneasy.com and we'll verify the situation!
Q. How do the buttons work?
A. When the buttons are grey they are inactive and when they are blue they are active filters.
Q. I keep linking to the Guide when I want to go to the Analyzer
A. Make sure you make the Analyzer button go blue before you click on your chosen strategy.
Q. I only see 22 strategies when I link onto the Strategy Matrix
A. When you enter the Strategy Matrix only the Novice and Intermediate strategies are displayed. Click on the Advance and Expert button within the Filters Section of the Strategy Matrix to make them turn blue and then you'll see all the strategies.
Q. I only see 58 strategies when I select all Levels
A. That's because 6 strategies have "strategies within strategies". For Example, there are two different ways of assembling a Long Iron Butterfly, Short Iron Butterfly, Call Ratio Backspread, Put Ratio Backspread, Ratio Call Spread and Ratio Put Spread. This effectively creates six more strategies, hence you'll see 58, but we refer to 64.
Q. I can't find the strategy I want to learn about.
A. You find your preferred strategy by using the Strategy Matrix and clicking the filter buttons.
Q. I'm sure I answered a Spot Test question correctly! Can I send in the details?
A. By all means! Send it in to spottest@optioneasy.com and we'll verify the situation!
Q. What is Adobe SVG 3.0 and how do I get it?
A. Adobe SVG is a graphics plug-in, similar to Flash, which enables us to make best use of our unique charting capabilities. Most installations of IE 6.0 (particularly when bundled with Windows XP) automatically incorporates SVG within it. All you need to do is accept the Adobe License Agreement and you're ready to view our Risk Profile Charts in color! Click here to download Adobe SVG 3.0 and select OPEN. DO NOT SAVE since this will just take up space on your hard drive and will not run the program itself.
Q. How can I find help for the Analyzer?
A. Every section within the Analyzer has a Help section attached. Just click on the question mark (?) at the end of each blue header strip and a help menu for that section will appear.
Q. I can't find a stock symbol
A. Make sure you type in the stock ticker details correctly. If you're sure there's an error on our part, please email us at data@optioneasy.com and we'll look into it.
Q. Which price is used for the stock data?
A. Depending on the strategy we either use the Bid, Ask, Last or Mid Price. If in doubt you can simply use the Last by deleting the numbers in the other fields. The reason we sometimes use the Bid or Ask is because some strategies involve buying or selling the actual stock itself, in which case we buy at the Ask and sell at the Bid.
Q. What do I do if the data isn't working?
A. The Analyzers are programmed to work with or without data. In which case, simply enter in a stock value in the LAST field.
Q. Do I need to buy data?
A. The Analyzers already contain 20 minute delayed data. If you want to upgrade to live price data, you can do so here.
Q. What data does the application have?
A. We currently have all listed US stock and stock options data. We plan to incorporate futures and other markets in due course.
Q. The stock Bid and Ask prices are zero
A. Outside market hours, particularly at weekends, the quality of data throughout the market can be inconsistent. The Analyzers are designed to cope with this and revert to the Last price. We achieve this by setting the Bid and Ask to zero so that the calculations work as they are intended to.
Q. What is Adobe SVG 3.0 and how do I get it?
A. Adobe SVG is a graphics plug-in, similar to Flash, which enables us to make best use of our unique charting capabilities. Most installations of IE 6.0 (particularly when bundled with Windows XP) automatically incorporates SVG within it. All you need to do is accept the Adobe License Agreement and you're ready to view our Risk Profile Charts in color! Click here to download Adobe SVG 3.0 and select OPEN. DO NOT SAVE since this will just take up space on your hard drive and will not run the program itself.
Q. I can't see any charts
A. You may need to download Adobe SVG 3.0. Click here for the appropriate download for your operating system and select OPEN to run the program. DO NOT SAVE since this will just take up space on your hard drive and will not run the program itself!!
Q. I can't see any charts even though I've downloaded Adobe SVG 3.0
A. When you download Adobe SVG 3.0 you must select OPEN to run the program. DO NOT SAVE since this will just take up space on your hard drive and will not run the program itself.
Q. I can't find my saved trades when I try to open them.
A. You may be behind a proxy server, in which case, you'll need to press F5 when you open the "Open Saved Trades" window.
Q. My trade shows that I can't make a profit!
A. That's because your inputs are dictating that to be the case! That could be because of bad data or because the trade you're assembling isn't a good trade. That's part of what the Analyzer is there to help you with.
Q. My trade shows that I can't make a loss!
A. Check the figures you're submitting. It's almost impossible to put together a trade where you have no risk, except with a Collar.
Q. The charts are in conflict with my risk profile tables.
A. This shouldn't happen. If you think this has occurred, please send details of your submitted calculation to miscalc@optioneasy.com. The charts and tables are programmed to be able to accept both sensible and implausible data entries, and should always be consistent with each other. If in doubt, the charts are preferred because there is no validation involved in their creation.
Q. The Bid prices are higher than the Ask prices.
A. Sometimes, outside market hours, prices can become inconsistent among all data providers. This should resolve itself during market hours.
Q. The Yield Tables seem to be different for different strategies.
A. Yes, the Yield Tables will vary according to what type of strategy is being analyzed.
Q. When I click on a chart the expanded version is blank.
A. Click on the small chart once again and the expanded chart will populate. Two slow clicks on the small chart will work fine to populate the expanded chart.
Q. I really like a trade but the probability is low.
A. Remember that the probabilities and expected returns are purely mathematical algorithms based on the Normal Distribution. As such their value for isolated individual trades is questionable but we include them anyway. You shouldn't be basing your investment decisions purely based on the Normal Distribution probabilities, expected rewards or expected returns.
Q. I've seen some of the questions before, can I have new questions?
A. The question are randomly generated so there's a possibility you'll get repeats. Soon we'll be enhancing this part of the site so you can see which questions you've answered before.
Q. Can I record my scores or retake a specific test?
A. Again, we're going to be improving this area of the site so you can see your past scores, retake past tests and select specific strategies you want to be tested on.
Q. Can I be tested purely on a specific section?
A. In due course we'll be incorporating this functionality. All the infrastructure is in place.
Q. Can I see which questions I got right and which I got wrong?
A. In due course, we'll allow you to do this! Again, all the infrastructure is in place!
Q. Can I get a discount if I buy multiple TradeFinders but at different times?
A. Not at this stage. Our TradeFinders are already incredibly competitively priced, and contain more intelligence than rival products. We regularly make improvements to all our products without charging more. Discounts are made for multiple or bulk purchases.
Q. How do the TradeFinders work?
A. The TradeFinders automatically source the highest yielding trades in the market for selected strategies, subject to our proprietary algorithms and filters for parameters such as adequate liquidity. The point is that we only look for those securities with enough volume and open interest to enable you find a market if you want to reverse your position.
Q. Why are there 7 different TradeFinders?
A. Because each TradeFinder is for a different strategy. The algorithms and concepts that go into the different TradeFinders vary considerably for each one. As such, each TradeFinder is its own distinct product, catering to the wide-ranging requirements of different customer preferences.
Q. Can I swap one TradeFinder for another?
A. Typically not at this stage. In isolated cases we may make exceptions, but please note that once you swap out of one, you can't swap back, so make sure you're sure first!
Q. I found a trade that should have been included within the TradeFinder list for a specific strategy.
A. Remember, we filter for specific liquidity and other requirements before running the algorithms. Therefore, it is possible that some seemingly high yielding trades escape our net, but, with some research, you may discover that they possess some rather disadvantageous characteristics that makes us disqualify the trade after our filtering process.
Q. What's the difference between the TradeFinder products and the StrategyFinder products?
A. The TradeFinders are highly automated search tools that source the highest yielding trades in the market at the close of every trading day. The StrategyFinders are co-developed with other third party experts within the industry. These tools involve the expert in that field making a selection and then we put together the appropriate options trade for that selection. The nature of the strategy will depend on the selection. Some of the strategies we select will be defensive, some aggressive and some conservative. We always look to strike a balance between risk and reward, but given the choice, we'd always seek to minimize losses before looking to leverage returns. In summary, TradeFinders are automated, whereas StrategyFinders have more of the human touch.
Q. Can I swap one TradeFinder for a StrategyFinder?
A. The StrategyFinders are partly sourced from third party experts who have rights in the StrategyFinder products, so unfortunately we can't mix and match them with our in-house TradeFinders.
Q. The TradeFinder results are different when I then use the Analyzer.
A. The TradeFinder results are calculated at the end of the previous day. Any differences in the results are purely a matter of data changes either during after hours trading or just during the normal hours of trading on the day following the results calculations.
Q. Do I need to buy data?
A. The Analyzers already contain 20 minute delayed data. If you want to upgrade to live price data, you can do so here.
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